Journey Use Cases
From over 10 years of experience, here are just a few example use cases ClickFox can help your company with:
Understand quickly what web or mobile app pages drive customers to costly contact front-line employees.
Develop more targeted digital campaigns and adoption plans through analyzing customer behaviors in human touch channels and determining which interactions and customers are the best candidates for digital adoption.
CSAT/NPS Drivers Drivers
When satisfaction data is connected with upstream touchpoints this rich journey dataset tells the entire story for the survey results.