JOURNEY SUCCESS STORY IN UTILITIES

CS-UT-Cover.jpg

Consumers are quick to notice changes in their bills and are capable to quickly provide historic billing data to support their claim. 

Southeastern energy supplier, Georgia Power of Southern Company was concerned with both providing great customer service, while also reducing internal operating costs.
 
See how they used the ClickFox journey analytics platform to analyze the impact bills with high balances have on their contact center. 
 

Download the case study to learn more.