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While digital transformation is a priority for many companies, most struggle to effectively optimize digital channels while maintaining industry-leading customer experience.
One EU telecommunications company recognized these challenges and partnered with ClickFox to reduce costs through digital transformation.
This client’s top priority was to rapidly reduce call volume by 15% through digital self-service improvements. These improvements would decrease the need for customers to speak to a contact center representative. This client already collects, connects and merges data automatically
from several channels on a recurring basis using ClickFox