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CS-MSO-Cover.jpgConnected data and an enterprise journey view of customers is a valuable asset to all companies. More complex and diverse channels increases the likelihood for inconsistent customer experience across the company. Cable and Satellite providers know this all too well.

Their customers interact with standard communication channels but typically have problems requiring a technician to visit their home. Unnecessary and ineffective technician visits cost the cable industry millions every year and negatively affects customer satisfaction.