CROSS-CHANNEL CUSTOMER JOURNEYS IN THE CONSUMER LENDING PROCESS

CS-FI-Cover.jpgOptimizing consumer lending processes for their clientele has always been a top priority of this multinational banking and financial services companies operating across the globe with over 45 million customers.

To maintain their lead in consumer lending practices and optimal customer experience, the bank leveraged ClickFox to generate new insights.

Learn how ClickFox ingested millions of customer events per day from several channels, including Contact Center, Web and Mobile, Retail and Transactions, Marketing and Billing to identify journeys and moments of truth.