Service Migration - Improving Customer Experience

CS-FI-Cover.jpgThis global bank used ClickFox to create a single view of retail branch activity from five separate customer interaction channels offered in branch locations. Prior to creating these connected branch journey views, the analysts only had individual customer transactions to determine behavior and could not see how customers moved throughout the branch.
Utilizing ClickFox journey visualization capabilities, this EU bank was able to analyze the branch system on a visit level based on unique customer and branch ID.